FAQ - Frequently Asked Questions

Check In: From 15:00

Check Out: Until 12:00

Early check-in or late check-out is subject to availability and may have an additional cost.

Our rooms are designed to comfortably accommodate a maximum of 4 guests, allowing up to 3 adults and 1 child per room.

For safety and comfort reasons, 4 adults in the same room are not allowed.

Age categories:

• Infants: 0 to 4 years old

• Children: 5 to 11 years old

• Adults: 12 years and older

We recommend contacting us to help you choose the best room based on your group size.

We offer transfers via a third-party service with an extra fee. Please contact us in advance with your flight details:

• Date and time\

• Airline\

• Flight number\

Contact: reservas@tfhotel.com or WhatsApp +502 4708 4505 (MON to SUN from 07:00 AM to 08:00 PM ).

• Extra beds are available for an additional charge.
• Complimentary cribs available upon request.
• Mini-fridges available upon request, complimentary for guests

*Subject to availability

• We accept cash in GTQ and USD (bills must be in good condition)
• Credit/Debit Cards Visa, MasterCard, AmEx, Diners, charge available in GTQ
• GTQ payment links
• Bank deposit/transfers in GTQ and USD (minimum 48 business hours in advance; must be validated before check-in).

Yes, we offer complimentary luggage storage for up to 24 hours before check-in or after check-out. Subject to availability.

Our Business Floor rooms are available with 1 King bed or 2 Double beds, offering an upgraded experience for business travelers. Enjoy these exclusive benefits:

• Early check-in and late check-out (subject to availability)

• 2 complimentary pressing items per night (non-cumulative)

• 20% discount on food and beverages

• 20% discount on massages and treatments of 50 minutes or more

• Evening turndown service to refresh your room

• Access to the Business Lounge Monday to Saturday, 8:00 AM to 10:00 PM

  • Complimentary coffee, water and soft drinks

  • Snacks and canapés during select hours

  • 3 complimentary alcoholic beverages from 6:00 PM onwards

*On Sundays, lounge benefits are available at Hibiscus Restaurant.
Perfect for travelers who value comfort, efficiency, and premium perks.

*Adults only, 18+ years old.

We love animals, but our property is not currently pet-friendly. Thank you for your understanding.

We have 3 underground levels with space for 1,500 vehicles.
Public Rate: Q.15 for up to 3 hours. Additional hours: Q.10.
*One complimentary parking space per room. BAC Compass validation available for guests.

Natura Gym + Spa offers a heated indoor pool, jacuzzi, dry & steam sauna, Technogym© equipment, and free fitness classes (5–7 AM & 5–7 PM).
Guests can use the facilities from 12:00 PM on arrival day and until 3:00 PM on departure, subject to availability.

Note: our pool and jacuzzi work through a saline chlorination system for cleaning, which is friendly to the environment. 

• Hibiscus Restaurant: Bistro & trattoria. Buffet breakfast, à la carte lunch & dinner. Open daily 6:00 AM – 10:00 PM.

• Zed Bar: Casual snack bar at Natura. Open Sun–Thu 10:00 AM–7:00 PM; Fri–Sat until 8:00 PM.

• Eleven Bar: Latin-inspired nightclub with happy hour and live music. Open Mon–Thu until midnight; Fri–Sat until 1:00 AM.

• Macadamia Café: Artisan bakery & café. Open Mon–Fri 6:30 AM–7:00 PM, Sat–Sun 8:00 AM–7:00 PM.

• Room Service: Available daily from 6:00 AM to 11:00 PM.

• Minimarket: Open 24/7 with drinks, snacks, and essentials.

We are located at Calzada Roosevelt 22-43, Zone 11, Guatemala City.
Find us easily on Waze: Tikal Futura